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Return Policy
📋 Return & Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a straightforward return and refund process.
Please read this policy carefully to understand your rights and our procedures for returns and refunds.
⏰ Return Periods
Standard Returns (Change of Mind)
• Request within 7 days of delivery
• You pay return shipping costs
• You pay return shipping costs
Product Issue Returns (Defects, Wrong Item)
• Request within 30 days of delivery
• We pay return shipping costs
• Issues include: defects, damage, wrong item, or does not match description
• We pay return shipping costs
• Issues include: defects, damage, wrong item, or does not match description
✅ Return Requirements
Items Must Be
• Unused, unworn, with original tags attached
• In original packaging or protective materials
• Suitable for resale
• In original packaging or protective materials
• Suitable for resale
Cannot Be Returned
• Sale or clearance items
• Intimate apparel (undergarments, swimwear)
• Items with missing tags or showing signs of wear
• Intimate apparel (undergarments, swimwear)
• Items with missing tags or showing signs of wear
📦 How to Return
Step 1: Contact Us
Email us at [email protected] within the eligible timeframe with:
• Order number
• Items to return
• Reason for return
• Photos (for product issues)
• Items to return
• Reason for return
• Photos (for product issues)
Step 2: Wait for Authorization
We'll provide return address and instructions
Step 3: Ship Your Return
Use a trackable shipping method
⚠️ Important: Do not return items without authorization. Unauthorized returns may be refused.
💰 Refunds
Processing Time
• 3-5 business days after we receive and inspect your return
• Additional 5-10 business days for bank deposit (depending on your financial institution)
• Additional 5-10 business days for bank deposit (depending on your financial institution)
What's Refunded
• Standard returns: Product cost only
• Product issue returns: Full refund including original shipping
• Product issue returns: Full refund including original shipping
📭 Non-Delivery
If tracking shows delivered but you didn't receive your package:
• Contact us within 24 hours of delivery confirmation at [email protected]
• Provide proof of non-delivery
• We'll send a replacement or issue a full refund after verification
• Provide proof of non-delivery
• We'll send a replacement or issue a full refund after verification
⚖️ Special Cases
Refused Deliveries
• Refund processed after we receive the package
• Shipping costs are non-refundable
• Shipping costs are non-refundable
Unauthorized Returns
• We may refuse receipt
• You're responsible for all associated costs
• You're responsible for all associated costs
Fraud Prevention
We reserve the right to reject returns showing excessive wear, missing components, fraudulent activity, or policy violations.
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